Terms and conditions
The rules for using tickIt, provisioning assistants, and handling workspace data.
Turn calls into clean records, transcripts, and case-ready intake.
Route follow-up, scheduling, and ownership from the same control layer.
- Review calls, cases, and assistant coverage from one workspace.
- Keep intake, timestamps, and next steps visible to the team.
- Move from setup to live traffic without a generic helpdesk shell.
Terms and conditions
These terms apply to all accounts, workspaces, assistants, and connected integrations using the platform.
1. Use of the service
You may use tickIt only for lawful business operations. You are responsible for the content, call flows, prompts, integrations, and team members configured inside your workspace.
2. Account and workspace responsibility
The account owner is responsible for keeping credentials secure, managing who has access to the workspace, and ensuring outbound actions triggered by assistants are appropriate for the business.
3. Call data and recordings
If you enable transcripts, recordings, or analytics, you are responsible for obtaining any disclosures, notices, or consent required under the laws that apply to your business and callers.
4. Acceptable use
You may not use the platform to violate privacy rights, impersonate others, send unlawful communications, or generate harmful, deceptive, or abusive assistant behavior.
5. Billing and availability
Paid features, usage-based billing, and third-party services such as telephony, voice providers, and calendar integrations may affect pricing, limits, and availability. tickIt may update the product as the platform evolves.
6. Limitation of responsibility
tickIt helps automate workflows, but you remain responsible for operational decisions, follow-up actions, escalations, legal compliance, and any business impact caused by your configuration choices.